We have a 14 days return policy, which means you have 14 days after receiving your item to request a return.
Return requests must be initiated within 14 days (the first day of the return window starts the day tracking number shows delivered status) of receiving all items in the order and shipped back to us within 14 days of submission to qualify for a full refund.
If it is a split package order, it will start from the time of the final package delivery date
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
- Shipping and handling charges are non-refundable.
- Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
- Please allow Ninnwe 3 business days from the day we receive the returned package to process.
- Ninnwe will email you after return has been processed to confirm what has been done.
To start a return, you can contact us at customerservice@ninnwe.com.
If your return is accepted, we’ll e-mail you instructions on where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on final sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.